Legacy Application Support & Training Options

Hardware image
Managed Support Services
  • 24/7 mission-critical support with tiered responses SLAs
  • Proactive remote systems monitoring & management
  • Structured knowledge transition & shadowing programs
  • Multi-site global support (US, EU, Latin America)
  • Onsite engineering visits for hardware & software service
  • Incident management, root cause analysis & problem review
  • Steady-state annual support contracts with phased transition plans
instructor

We offer flexible OpenVMS training options, both in-person and online, to help your staff gain the skills they need to support your systems effectively. Whether you’re onboarding new team members or upskilling existing staff, our training programs are designed to reduce downtime and improve operational reliability.

Support service person
Application & Systems Administration
  • OpenVMS system administration (user mgmt, SYSGEN, quotas, DCL scripting)
  • RdB / SQL database management & maintenance
  • Legacy application break-fix & enhancement (FORTRAN, C, Pascal, VB6, PowerBuilder, VB NET)
  • Merlion & custom manufacturing application maintenance
  • System documentation, process flow mapping & asset
Software engineer working on code

Flexible Support Levels

Different response and support options are available to fit your needs:

  • Choose from 8/5 or 24/7 SLAs
  • Support for single systems or enterprise-wide environments
  • Optional cloud hosting in secure data centers

Supported Operating Systems

  • VAX/VMS 5.x
  • OpenVMS 6.x – 8.x
  • Digital UNIX: OSF/1, Digital UNIX 4.x, Tru64 UNIX 4.0F – 5.1B-6
  • IBM AIX: 4.x – 7.x
  • Oracle Solaris: All Versions

OpenVMS Support Tiers

Support Lines
Line Description of Services
Remote System Administration (RSA) A managed service that includes all features below and operational capabilities on your behalf.
Remote System Monitoring (RSM) A managed service that includes all the features below, as well as email-based alerts, regular proactive health checks, and detailed reporting. Once alerted, you can engage the underlying support contract or open tickets.
OS Telephone Support Our partner company provides OS support for a variety of systems. Click here for OS-specific information.
All service lines have coverage of either 9x5 (business hours, Monday through Friday) or 24x7 (round the clock, 365 days). The response time options are 1 hour, 2 hours, or 4 hours.

Maintain Thriving Legacy Systems with Salem Automation

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