Get the Support You Need from the Experts You Trust
Remote OpenVMS Technical Support
Available Support Level Agreements:
Level 1: OpenVMS Remote Support | 8:00 AM - 5:00 PM ET | M-F Excluding Holidays | Four (4) Hour Response
Level 2: OpenVMS Remote Support | 24X7 | Including Holidays | Two (2) Hour Response
Available Support Methods:
Phone | Email | Web Portal | Screen Sharing Apps
Services Provided:
Answer Questions | How-To | Troubleshoot | Advise
Covered Topics/Functions:
Disk Quotas | Audits | Backups/Restores | DECnet/TCPIP/Multinet | Printing | User Accounts | Disk Maintenance | Queue Maintenance | More...
Ideal For:
Customers who have OpenVMS staff in place that may need periodic guidance from OpenVMS specialists.
Remote OpenVMS System Administration
Available Support Level Agreements:
Level 3: OpenVMS Remote System Administration | 8:00 AM - 5:00 PM ET | M-F Excluding Holidays | Four (4) Hour Response
Level 4: OpenVMS Remote System Administration | 24X7 | Including Holidays | Two (2) Hour Response
Available Support Methods:
Phone | Email | Web Portal | Screen Sharing Apps | Remote System Access Required
Services Provided:
All Basic Tier Services Plus Online Administration
Covered Topics/Functions:
All Basic Tier Services Plus Online Administration | Reporting | Email | DCL Scripts | Queue Management | Backup Strategy Creation
Ideal For:
Customers who have limited OpenVMS staff and prefer to supplement or outsource OpenVMS Administration functions.
One-Time System Tune-Up
Services Provided:
All Rights Reserved | Salem Automation Incorporated
3909 Westpoint Blvd. Suite C Winston-Salem, NC 27103